From Insanity to Sanity: Why every Business needs a Coach
John called me last week, his voice carrying an edge of panic. “Chris, I just lost half my leadership team, everything has gone to hell in a handbasket”.
A few months back, John and I had sat down to discuss building redundancy into his leadership team. The conversation centered on risk management—preparing for sudden departures or life’s unexpected events. At the time, John had been confident: “Everything’s peachy. I don’t see any need for that now,” he had said. But here we were.
I shared with John how several years before as a new entrepreneur when I was leading my first company; in the space of 3 weeks, my CFO resigned because his wife wanted to move back to Alberta, my AR Clerk announced she had just got married and was taking off on a 3 month honeymoon traveling around SE Asia, my Office Manager gave me 2 weeks notice since she was moving to PEI to look after her aging parents, and my Operations Manager was diagnosed with Stage 4 Prostate Cancer.
That experience changed my perspective for good. From that day forward, I built redundancy into every role on my leadership team. Not as a backup plan but as a strategy to keep us strong and focused no matter what life threw our way. We paired every key leader with a “buddy” who trained in their skills, responsibilities, and the nuances of the role. Not only did this provide support during sick days or holidays, but it created a culture of mutual respect and preparedness that has continued to pay dividends.
In business, our people and leaders are our most important resource. If we are distracted and not focused on these relationships, if we do not know what is going on in their lives, we run the risk of being blindsided as both John and I were.
Solving the Retention Puzzle with Redundancy and Support
These days I work with my clients to eliminate retention problems. The fast pace of business demands a well-drawn map, navigated by leaders who are present and proactive. My role as a business coach is to offer that map: helping leaders devise a roadmap through the daily decisions and dilemmas, the struggles of growth, and the countless challenges that come with building a company.
If you’re feeling overwhelmed, experiencing limited growth despite your best efforts, or facing tough decisions that could make or break the next chapter, know this: a good business coach asks questions that you have not been asked before, provides objective advice and a guiding hand when needed. They help you develop a clear strategy for recovery, bolster your confidence, and hold you accountable as you forge ahead. They are more than an advisor—they’re your accountability partner.
In moments of struggle, I see the transformation in clients who work with someone who truly understands their goals. They gain clarity, become stronger decision-makers, and have a system for problem-solving. And when business is booming, a coach becomes even more crucial. They bring the tools, perspective, and strategic direction that leaders need to scale effectively without losing their balance.
Guidance from business coaches is not limited during a “struggling” phase of your business. If your business is experiencing a period of rapid growth, a coach can help manage this expansion effectively by providing you with the tools, perspective, and strategic planning necessary to scale your business effectively. They can help you identify opportunities for expansion, streamline operations, and improve your marketing and sales strategies.
The first step in finding the right coach? Look for someone with both skills and experience. Alignment of values, trust, and a healthy dose of humor are essential. Find a coach who challenges you, listens deeply, and, yes, makes the journey enjoyable.
If you’re ready to build a resilient team that’s ready for anything, if you’re prepared to work toward sustainable growth with clear, focused strategies, let's talk.
A great business is built on the shoulders of great leaders, who know when it’s time to ask for that crucial nudge forward.
“Working with Chris over the past 3 years has been a game-changer. His tailored approach, expertise, and commitment have made each session invaluable. Chris is not just a coach; he's a mentor who goes above and beyond. His insights have improved my business strategies and leadership.” ~ Mike Kirby Sales Manager / Owner at Structural Wear Products
The Chris Hardwick 9-Step Business Coaching Plan
1. Define Corporate Values, Purpose, and Vision.
2. Build a 3-year strategic plan to achieve that vision
3. Ensure everyone is aligned with the values, purpose, vision, and plan.
4. Build an organizational structure that has the right people in the right seats.
5. Create a performance program around roles, responsibilities, and KPIs
6. Establish a company-wide monthly one-to-one program with all team members to reduce the likelihood of surprises
7. Develop systems and processes for each area of the business in the following order: Sales and Marketing, Finance and Admin, Operations.
8. Build an intentional Culture, based on the company's values, purpose, and vision.
9. Develop a process for recruiting and retaining the right people.
By following the above steps we’ll avoid retention problems and reduce or even eliminate the likelihood of surprises.
“I have had the privilege of working alongside Chris for several years, and I cannot emphasize enough the immense value I have gained through our one-to-one sessions. Chris's unrivaled wealth of knowledge and experience has been instrumental in helping me navigate the unpredictable landscape of my business. By pinpointing the unique dynamics of my team and subculture, Chris has empowered me to focus on what truly matters and let go of the uncontrollable factors. As a phenomenal business coach, Chris has been a game-changer, consistently guiding me and my business towards continued success.” ~ David Schaffner - President / Wayfairer Capital Management Ltd
How to Choose the Right Business Coach for Results
Are you ready to redefine your vision, streamline your operations, and set goals that push your business forward? Or perhaps you need specialized support—digital marketing strategies, financial management, customer retention, or team-building exercises? Recognizing your needs is the first step toward finding the right business coach, but knowing what to look for can make all the difference in creating lasting impact.
When selecting a coach, look for the essentials: a proven track record, a clear coaching methodology, positive client testimonials, and a flexible coaching schedule that works for you. These are the foundations that ensure a coach’s approach aligns with your business and values.
Ask the Right Questions
Interviewing potential coaches is a vital step in finding the right fit. Prepare questions that delve deep into their experience, methods, and personality. Ask how they approach problem-solving, how they handle feedback, and their views on continuous learning. Do they keep evolving? Are they as committed to growth as you are? A strong business coach should not only have the expertise but also a passion for guiding you through challenges and growth alike.
Invest in Quality Over Cost
Finally, consider the cost and time commitment involved. While the best business coaches often charge more, the value they bring can result in a substantial return on investment. Bargain-hunting can be tempting, but cutting costs may mean cutting quality—and, ultimately, the results.
Choosing the right business coach is more than just a smart business decision; it can be transformative. With the right partner, you’re setting yourself up for a journey of growth, resilience, and success.
“Chris's coaching has been transformative for my career. Chris provides real world experience that will help you build a better team, better company, and better you.” ~ Richard Pollock President & CEO / Martin & Pleasance North America
Ready to Move from Insanity to Sanity in Your Business?
Don’t leave your growth to chance. A skilled business coach brings clarity, direction, and accountability, helping you shift from overwhelmed to unstoppable. Whether you’re tackling specific challenges or scaling your entire business, the right guidance makes all the difference. Start today—take the first step in finding a coach who’s committed to your success. Reach out, ask questions, and discover the partner who can transform your business from insanity to sanity.
Your next breakthrough is just a conversation away.
Contact me at info@chrishardwickinc.com or book via Calendly and let's take on this journey together.
Meet Chris Hardwick
Executive Business Coach
For over 20 years I've been helping entrepreneurs and business leaders to realize their dreams and achieve success.
As an entrepreneur, world traveler, adventurer, and motivator, I lead by example. My goal is to inspire you with my passion for life, success and happiness.
